Concerns and Complaints
Concerns and Complaints
It is in everyone’s interest that concerns and complaints are resolved at the earliest possible stage. Many issues can be resolved informally, without the need to use the formal stages of the complaint’s procedure.
The Trust values its relationship with parents, carers, and our local community. We are happy to receive suggestions and comments outside of this policy, as this can help us to identify areas of success and where we can make improvements.
The difference between a concern and a complaint
| CONCERN | COMPLAINT |
|---|---|
An expression of worry or doubt over an issue considered to be important for which reassurances are sought and a resolution is found at school level | An expression of serious dissatisfaction of previous concerns not resolved at school level and initially raised with the Headteacher |
It is in everyone’s interest that concerns, and complaints are resolved at the earliest possible stage. Many issues can be resolved informally, without the need to use the formal stages of the complaints procedure.
Please raise any concerns with your child’s teachers.
If the concerns you have raised remain unresolved and you wish to take the matter further, please escalate this to a senior member of staff through the contact us page.
After you have completed these stages if you still wish to submit a formal complaint please see the PDF below for information on this process and use this link to submit your complaint.
